Our Commitment to Fair Refunds
At StudyHex, we aim to provide a seamless experience for our customers. Our refund policy ensures that you have options and clarity when requesting a refund. Below, we outline the process, conditions, and timelines to help you understand how refunds are handled.
Choosing Refund Options
We offer flexibility to our customers by allowing refund requests after an order is placed. Users can choose refund options after placing an order, provided the request aligns with our terms. This ensures you have control over how to proceed if an issue arises.
- After placing your order, you may request a refund through your account dashboard or by contacting our support team at info@studyhex.in.
- Refund options may include a full refund (subject to service charge deductions) or store credit, depending on the product and circumstances.
- Please note that refund eligibility may depend on the product type (physical or non-physical) and the reason for the request, such as a mismatched order or cancellation within a specified period.
Service Charges and Deductions
พร้อมเพื่อรักษาความมีประสิทธิภาพในการดำเนินงานและครอบคลุมค่าใช้จ่ายในการประมวลผล, refunds are provided after deducting service charges. These charges vary based on the order and are transparently communicated during the refund process.
- Service charges may include payment processing fees, administrative costs, or a percentage of the order total (e.g., 5-10%, depending on the transaction).
- For physical products, original shipping fees (from us to you) are non-refundable. If the return shipping cost was borne by you, it will not be reimbursed unless the error was ours.
- A detailed breakdown of deductions will be provided when you initiate the refund request, ensuring full transparency.
Processing Time for Refunds
We aim to process refunds as efficiently as possible while ensuring accuracy. Processing time ranges from 1 to 4 weeks, depending on various factors such as product type, payment method, and verification steps.
- For non-physical products (e.g., digital downloads or services), processing may take 1-2 weeks once the refund is approved.
- For physical products, the timeline begins once we receive and inspect the returned item, typically extending the process to 2-4 weeks.
- Refunds are issued to the original payment method. You’ll receive a confirmation email once the refund is processed.
Delays may occur due to banking procedures or holidays, but we’ll keep you informed throughout the process.
How to Request a Refund
To initiate a refund, please follow these steps:
- Log in to your account or contact our support team at info@studyhex.in with your order number and refund request details.
- Specify your preferred refund option (e.g., cash refund or store credit) and provide a reason for the request.
- If applicable, return any physical products to [Your Return Address] following our return instructions.
- Await approval and processing, which will take 1-4 weeks. We’ll notify you once the refund is complete.
If you have questions or need assistance, reach out to us via contact page. We’re here to help!