Return Policy

Our Commitment to Your Satisfaction

At StudyHex, we strive to ensure every order meets your expectations. However, we understand that issues may occasionally arise. Our return policy is designed to address these situations fairly and efficiently. Please read the details below to understand the conditions under which returns are accepted and processed.

Conditions for Returns

We accept returns only under specific circumstances to maintain fairness and clarity for all customers. Products can be returned if they do not match the details of your original order. This includes discrepancies such as receiving the wrong item, incorrect specifications (e.g., size, color, or type), or a product that differs significantly from its description at the time of purchase.

• Eligibility: Returns are only valid if the product received does not align with what was ordered. For example, if you ordered a blue shirt and received a red one, you may request a return.
• Non-eligible cases: Returns based on change of mind, improper use of the product, or failure to review product details before ordering are not accepted.

Timeframe for Returns

To ensure prompt resolution, returns must be initiated within a strict timeframe. Returns are valid for 1 day only from the date of delivery or receipt of the product. This short window allows us to address issues quickly while maintaining operational efficiency.

• For physical products, the 1-day period begins when the item is delivered to your address, as confirmed by tracking information.
• For non-physical products (e.g., digital downloads, subscriptions), the 1-day period starts when you receive access to the product (e.g., via email or account activation).
• Please contact our support team within this timeframe at info@studyhex.in with your order number and a detailed explanation of the issue.

Shipping Costs and Product Types

The nature of the product determines how shipping costs are handled during the return process. We distinguish between physical and non-physical products to ensure clarity.

• Non-physical products: If the product is non-physical (e.g., software, digital content, or online services), there is no shipping cost involved in the return process. Once the return is approved, we will process it without additional fees.
• Physical products: For tangible items, the customer is responsible for paying the return shipping cost. We recommend using a tracked shipping method to ensure the item reaches us safely. Original shipping fees (from us to you) are non-refundable unless the error was solely ours (e.g., we shipped the wrong item).

Please package the product securely and include a copy of your order confirmation to expedite processing. Returns should be sent to: [Your Return Address].

How to Initiate a Return

To begin the return process, please follow these steps:

1. Check that your request falls within the 1-day window and meets the eligibility criteria.
2. Contact our support team at info@studyprotocol.site with your order details and a description of the mismatch.
3. For physical products, await return instructions and ship the item back to us at your expense.
4. Once we receive and verify the returned product, we will either replace it with the correct item or issue a refund, depending on availability and your preference.

We aim to process approved returns within 5-7 business days of receipt.